Responding to a Personal Grievance – Top Tips for Employers

Updated: Jun 24, 2019

As an Employer, receiving a Personal Grievance (PG) claim can be tough. It can be stressful for you and unsettling for the rest of your team. Whether you are at fault or not, how you handle the situation is crucial. Here are our top tips for employers to keep in mind when responding to a PG:


1. Respond promptly

Unhappy employees aren’t good for any business but having a team member upset enough to raise a Personal Grievance can be downright toxic. It is important to act swiftly after receiving a PG claim. A quick and professional response clearly outlining next steps will help to calm the situation and give everyone involved some direction. If you are unsure how to respond or what the process is then you need to seek immediate advice – don’t put it off. At minimum acknowledge receipt of the grievance as soon as you receive it. Where possible, advise the employee when they might expect a response.

2. Communicate well

Be polite, factual and concise in your communications – keep your emotions in check. Open, honest and appropriate discussion with the aggrieved employee is important to avoid further conflict. It is imperative to keep a record or log of all communications throughout the resolution process to avoid future misunderstandings.

3. Act professionally

Being on the receiving end of a PG can feel very personal but it is important to keep a level-head and act fairly and professionally. This can be hard to do when you are close to the situation and as emotions are often high. Seek advice and assistance if you need to, having a professional to represent you throughout the process can ease the pressure and help you to put your best foot forward.

4. Show integrity

Displaying integrity in times of conflict is what effective leaders do. Stay honest and take responsibility for any mistakes you may have made.



Overall, receiving a PG from an employee doesn’t have to be the end of the world.

If you follow a fair process and handle the situation well the matter may be resolved quickly, without too much impact on your business or wider team.